The customer calls on SERVICE is categorised as follows

1. Installation&Commissioning
2. Warranty service
3. Out of warranty service

The above calls shall be entered in a register (customer calls register- soft copy).  Service calls is classified as follows

1. Modifications
2. Trouble shootings
3. Attending of electrical/ mechanical issues in the panel
4. Replacement of defective components

Response to above calls

1. Within Bangalore- 24hours
2. Outside Bangalore – 36 hours
3. Outside Karnataka state – 48 hours

After attending site work- Site visit report shall be prepared(doc no – SVR-01 ) and duly signed by customer and kept in a file for ready reference

Site compliant related to sl no 2,3 and 4 shall be reviewed periodically and action shall be taken by raising NC to avoid repetitive of same issues and also for continual improvement.

Post-dispatch feedback is as follows

1. Customer feedback after panel gets commissioned – as received from customer.
2. Routine feedback- as reported in service report.