The customer calls on SERVICE is categorised as follows
- Warranty service
- Out of warranty service
The above calls shall be entered in a register (customer calls register- soft copy). Service calls is classified as follows
- Trouble shootings
- Attending of electrical/ mechanical issues in the panel
- Replacement of defective components
Response to above calls
- Within Bangalore- 24hours
- Outside Bangalore – 36 hours
- Outside Karnataka state – 48 hours
After attending site work- Site visit report shall be prepared(doc no – SVR-01 ) and duly signed by customer and kept in a file for ready reference
Site compliant related to sl no 2,3 and 4 shall be reviewed periodically and action shall be taken by raising NC to avoid repetitive of same issues and also for continual improvement.
Post-dispatch feedback is as follows
- Customer feedback after panel gets commissioned – as received from customer.
- Routine feedback- as reported in service report.